- Feature
- Unified pricing management price change tracking
- Availability
- Generally available in Supply Chain Management 10.0.49 (enhancement)
- Industry focus
- Omnichannel retail
For an omnichannel retailer, a price is only right if it is right everywhere: in store, on the website, in the app and in search results. When a promotion starts or a price changes, customers expect to see the new price immediately. A product listed in search at one price and checked out at another erodes trust and creates service work.
The industry challenge
Dynamics 365 unified pricing management lets retailers manage prices and discounts centrally for sales orders and Commerce channels. But prices are consumed by many downstream services, including product search. If those services do not know a price has changed, they continue to show the old one until a full refresh runs.
Full refreshes are expensive and slow for large catalogues, so they cannot run constantly. The result is a lag between a price change and what customers see in search and product discovery. During promotions, flash sales or price corrections, that lag directly affects conversion and customer satisfaction.
What Microsoft delivered in Supply Chain Management 10.0.49
Supply Chain Management 10.0.49 records unified pricing changes in a change-tracking table, RetailPriceChangeTracking. That tracking is used to notify Azure Product Search, so search services can learn which prices have changed rather than relying solely on full refreshes.
The practical effect is a more targeted way to keep search results in step with pricing.
Where the value shows up
| Business area | Impact |
|---|---|
| Customer experience | Search results more closely reflect current prices |
| Promotions | Price changes reach product discovery faster when campaigns start |
| Infrastructure | Targeted updates instead of relying on heavy full refreshes |
| Trust and service | Fewer complaints about price differences between search and checkout |
| Merchandising agility | More confidence to change prices frequently |
A worked scenario
(An illustrative example.) A sporting goods retailer runs a weekend flash sale on running shoes, with price changes on several hundred products going live at 8am on Saturday.
Previously, search results could show old prices for some time, until the next scheduled refresh, and customers who clicked through saw a different price on the product page. With price change tracking, the pricing changes are recorded and Azure Product Search is notified about which products changed. Search results catch up with the sale prices more quickly, and the e-commerce team spends the morning watching sales rather than fielding price queries.
Adoption considerations
- Check your architecture. The benefit depends on using unified pricing management and Azure Product Search together.
- Test with promotion volumes. Simulate large price changes to see how quickly search reflects them.
- Coordinate teams. Merchandising, e-commerce and IT should agree expectations for how quickly prices propagate.
- Monitor the tracking table. Make sure change tracking is behaving as expected during peak campaigns.
- Keep full refreshes where needed. Targeted updates complement, rather than necessarily replace, periodic full refreshes.
The bottom line
In omnichannel retail, price consistency across channels is part of the customer promise. Tracking unified pricing changes and notifying product search helps keep what customers see in discovery aligned with what they pay. It is a technical enhancement with a visible customer benefit, especially during promotions. An experienced Dynamics 365 Commerce adviser can help you check that your pricing and search architecture takes full advantage.
Source: Microsoft: What's new or changed in Dynamics 365 Supply Chain Management 10.0.49